Terms & Conditions
Effective Date: January 1, 2026. The terms and conditions governing reservations, cancellations, and the professional chauffeured services provided by Avelon Elite.
01. Service Agreement
Welcome to Avelon Elite (hereinafter referred to as “we,” “our,” or “us”). By creating a reservation, booking online, or utilizing any of our chauffeur and ground transportation services, you (“the Client” or “the Passenger”) agree to adhere to and be legally bound by the following Terms and Conditions. Please review them thoroughly prior to booking.
These terms govern all reservations for airport transfers, hourly executive charters, intercity journeys, and private events across the New York Metropolitan area, Long Island, Westchester, Connecticut, New Jersey, and extended service routes.
02. General Rules of Service & Safety
- Right of Refusal: We reserve the strict right to refuse or terminate service to any individual displaying belligerent, intoxicated, abusive, or unsafe behavior toward our chauffeurs, other passengers, or vehicle integrity, without refund.
- Zero Tolerance Substance Policy: Smoking, vaping, e-cigarettes, and illegal narcotics are unconditionally prohibited inside all vehicles. Any passenger in violation will face immediate termination of the reservation without refund. Alcohol consumption by minors under 21 years of age is strictly prohibited by law.
- Passenger Capacity & Safety Belts: Vehicle capacity limits mandated by state transport and insurance regulations must be observed at all times. All passengers are required to wear safety belts while the vehicle is in motion.
- Safety Recording: For passenger security, quality assurance, and insurance protection, vehicles in our fleet may be equipped with dashcams or internal safety devices. By using our service, you acknowledge and consent to this standard security measure.
03. Reservations & Payment Processing
All bookings must be confirmed in advance through our online dispatch interface or with our private travel desk. Full payment authorization or upfront reservation deposit is required to secure guaranteed vehicle dispatch.
We accept major credit cards (Visa, MasterCard, American Express, Discover) and authorized corporate accounts. A valid government-issued photo ID matching the credit card name may be required for fraud prevention and cardholder verification.
All incidental charges incurred during the itinerary (including parking fees, applicable tolls, extra stops, or excessive waiting time) are automatically charged to the billing card on file upon completion of the trip.
04. Cancellation, Change & Refund Policy
Executive & Luxury Sedans / SUVs
• Complimentary Cancellation: Permitted up to 24 hours prior to scheduled pick-up time.
• Late Cancellation / No-Show: Cancellations made within 24 hours of scheduled pick-up are billed at 100% of the trip estimate.
Mercedes-Benz Sprinters & Specialty Fleet
• 7+ Days Notice: 20% administrative retainer fee.
• 3 to 6 Days Notice: 50% reservation fee.
• Within 72 Hours: 100% non-refundable due to reserved staging and chauffeur allocation.
Modifications to pick-up time or destination must be communicated directly to dispatch. Changes made within 24 hours may be subject to availability and recalculated mileage rates.
05. Waiting Time, Flight Tracking & Extra Stops
Punctuality is foundational to our standard. We provide the following complimentary grace periods on all scheduled services:
We monitor incoming flights in real time. We offer 45 minutes complimentary wait time on domestic flights and 60 minutes complimentary wait time on international arrivals from actual touchdown. Waiting time thereafter is billed in 15-minute increments based on vehicle class.
Chauffeurs coordinate directly with airport FBO ground handling. 30 minutes complimentary staging is included from reported wheel-stop.
A 15-minute complimentary grace period applies. Exceeding 15 minutes incurs standard hourly overtime rates in 15-minute increments.
Unscheduled or client-requested stops along the route carry a minimum $50.00 stop charge, including 5 minutes waiting time. Exceeding two stops automatically converts point-to-point service into an hourly charter (3-hour minimum).
06. Damage, Sanitation & Detailing Fees
Passengers are responsible for treating our luxury interiors with care. Any intentional or negligent damage to upholstery, electronic screens, climate controls, or structural components will be billed to the booking credit card for the full cost of professional repair and vehicle downtime.
A mandatory $350.00 detailing fee (or greater depending on actual detailing costs) will be levied immediately for biological spills, severe staining, or sanitation requirements.
07. Limitation of Liability & Force Majeure
While Avelon Elite takes every precaution to ensure on-time arrival and optimal routing, we are not liable for delays or failure to perform resulting from circumstances beyond our reasonable control (Force Majeure). Such conditions include severe weather, road closures, unanticipated traffic gridlock, vehicular accidents, flight delays, civil unrest, or governmental restrictions.
Avelon Elite is not responsible for personal belongings, valuables, or luggage left unattended in vehicles. While our dispatch desk will make every effort to assist in returning recovered items, shipping or courier return fees are the responsibility of the passenger.
Questions Regarding These Terms?
Our dispatch and customer relations desk is available 24/7 to clarify any aspect of our service agreements, corporate booking terms, or special itinerary requests.