Privacy Policy

02. Information We Collect

To deliver punctual, secure, and personalized transportation services, we may collect the following categories of information:

03. How We Utilize Your Information

We process your personal information exclusively for legitimate service fulfillment purposes:

• Service Fulfillment: Generating accurate price quotes, scheduling itineraries, and staging our chauffeurs at your departure point.
• Real-Time Dispatch Communications: Sending automated chauffeur arrival notifications, vehicle license plate identification, and digital receipts via SMS and email.
• Flight Tracking: Integrating with real-time FAA / commercial flight radar systems to synchronize pickup times in the event of flight delays or early arrivals.
• Secure Transaction Processing: Transmitting encrypted card tokenization to PCI-DSS compliant payment gateways.
• Customer Support & Concierge: Addressing special requests, itinerary revisions, and corporate account management.

04. Sharing & Third-Party Disclosures

Avelon Elite maintains an absolute non-disclosure standard regarding passenger identities, itineraries, and VIP itineraries. We do not sell or monetize client records under any circumstances. We disclose data solely to:

• Assigned Chauffeurs: Only necessary trip details (passenger name, pickup address, flight number, drop-off location) are shared with the allocated driver.
• Secure Cloud Dispatch Partners: Industry-standard booking platforms (such as Limo Anywhere) and PCI-DSS verified payment gateways operating under strict non-disclosure agreements.
• Legal Obligations: Law enforcement or governmental bodies when strictly required by enforceable subpoena, warrant, or court order.

05. Data Security & Retention

We implement comprehensive administrative, technical, and physical safeguards designed to prevent unauthorized access, loss, alteration, or disclosure of your personal data. All data transmissions are encrypted using Transport Layer Security (TLS 1.3 / SSL). Credit card data is processed using tokenized gateways and is never stored in plain text on our servers.

Trip history and contact records are retained only as long as necessary to maintain your corporate profile, comply with state transportation recordkeeping, and resolve tax or accounting requirements.

06. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

• Request a copy of the personal information we hold concerning you.
• Request corrections to any inaccurate or incomplete records.
• Request the deletion or anonymization of non-essential profile data.
• Opt out of any non-transactional marketing communications at any time.

To exercise any of these privileges, please reach out to our privacy coordinator at info@avelonelite.com or call our dispatch desk.